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Customer Service Courses
Customer Service Courses
Customer Service Excellence


In today’s competitive environment retaining and creating loyal customers is a competitive advantage. The ability to put the customer first, deal effectively with difficult customers and create an awareness of the importance of great customer service will be discussed and practiced in this course. Students will acquire the tools and confidence to provide outstanding customer service for your business.

 


Retail Customer Service and Sales


This course is designed to improve customer service and sales  skills for individuals working in a retail environment. The rationale of why good customer service matters will be examined as well as techniques designed to provide it. Dealing with difficult customers and situations will also be taught.  Developing basic sales skills in aiding a customer make a selection and providing value added for the customer will be discussed and practiced. Customer Service and Sales skills may be taken together or separately.